Our Business Policy
We at BOOKOFF USA INC. are in the business of reuse, buying and selling items from books, games, and DVDs, to things like collectibles, electronics, and more!
We have stores in California, Hawaii, and New York. Residents of these states will be charged their local state tax.
Our online business open M-F 10am-6pm for handling shipping and customer service. We are closed on weekends and some holidays.
Handling typically takes about 1 business day before shipping your item out.
We accept most of the major payment options.
We will cancel the order if we don't receive the payment in 14 days.
※Currently experiencing the huge delay on shipment because of Covid 19. For the items importing from Japan, it could take possibly a month. For the Southern California residents, Local Pick-up available
Items ship in basically 1 business days of cleared payment.
It usually takes 4 to 10 days for delivery depending on your location. We have to get some items from Japan and please allow us 1 to 2 weeks more for those items from Japan.
We do combine shipment for most of the items. If it doesn't automatically set, please ask us for it. You will see the discounted shipping cost.
Please make sure the "ship to" address on your account is correct at the time of payment.
We can not correct or revise customer shipping addresses, especially for international shipments.
We are not responsible for packages that are shipped to the incorrect address due to buyer error.
Since our items are used items, we can't accept returns if you just change your mind and don't want it anymore. We accept returns only if items are defective from a functionality issue or damage from shipping.
Please contact us and return item within 30 days following receipt of it.
There is no warranty, since our items are used.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.